TERMS & CONDITIONS
Effective Date: 04 June 2026
www.converlinx.com | hello@converlinx.com
These Terms & Conditions (“Terms”) govern the relationship between ConverLinx (“ConverLinx,” “we,” “us,” or “our”), a brand of NSK Trading Inc. and a Business Process Outsourcing (BPO) and technology solutions provider, and any business or individual (“Client,” “you”) that engages ConverLinx for call center, appointment setting, lead generation, customer support, virtual assistant, dispatch, or software development services (the “Services”). These Terms are governed by NSK Trading Inc., operating under the trade name ConverLinx. By signing a proposal, statement of work, order form, or by using the Services, the Client agrees to be bound by these Terms.
ConverLinx provides remote, dedicated, and shared-pool teams to support US-based businesses, including but not limited to appointment setting, lead generation, inbound/outbound call handling, customer support, dispatch coordination, virtual assistance, back-office support, and custom software/CRM solutions.
The specific scope, staffing model (e.g., dedicated agents, shared pool, hybrid), hours of coverage, deliverables, and pricing for each engagement will be set out in a separate Statement of Work (SOW), proposal, or order form (“Order”), which forms part of these Terms once accepted by both parties.
ConverLinx reserves the right to reasonably substitute personnel to maintain continuity of service, provided the Client is notified of any material staffing change affecting a dedicated agent.
The Client agrees to:
Fees are as set out in the applicable Order and are billed on the cycle stated therein (e.g., monthly in advance). Add-on services (such as shared-pool after-hours coverage) are billed separately as specified.
Invoices are due within the payment terms stated on the invoice (default: 15 days from issue, unless otherwise agreed). Late payments may result in suspension of Services after written notice and, where applicable, interest or late fees as permitted by law.
Fees are exclusive of applicable taxes, bank/wire charges, and currency conversion costs, which are the Client’s responsibility unless stated otherwise.
Each party agrees to keep confidential any non-public business, technical, customer, or financial information disclosed by the other party in connection with the Services (“Confidential Information”), and to use it solely for the purpose of performing or receiving the Services.
This obligation survives termination of the engagement for a period of two (2) years, except with respect to trade secrets, which remain protected for as long as they retain trade secret status.
ConverLinx will handle Client data, customer records, and call recordings using reasonable administrative, technical, and physical safeguards, and will process such data only as necessary to deliver the Services.
Client data entered by agents is logged in the Client’s own systems (e.g., CRM/GHL sub-account) in real time. ConverLinx does not sell or share Client or end-customer data with third parties for unrelated purposes.
Where the Client is subject to specific data protection obligations (e.g., state privacy laws, industry-specific regulations), the Client is responsible for notifying ConverLinx of any additional handling requirements, which may be documented in a Data Processing Addendum.
Target performance metrics (e.g., call pickup times, coverage windows) are described in the applicable Order or coverage model documentation. These are operational targets rather than guaranteed outcomes, and may be affected by factors outside ConverLinx’s reasonable control (e.g., call volume spikes, force majeure events, Client system outages).
ConverLinx will use commercially reasonable efforts to meet agreed service levels and will work with the Client in good faith to resolve any performance concerns raised in writing.
Each party retains ownership of its pre-existing intellectual property. Scripts, pricing information, branding, and customer data provided by the Client remain the Client’s property. Any custom software, tools, or process documentation developed specifically for the Client under a paid SOW will be owned by the Client upon full payment, unless otherwise agreed in writing.
ConverLinx retains ownership of its general methodologies, internal training materials, and any tools or frameworks not developed exclusively for the Client.
ConverLinx and its personnel act as independent contractors. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between ConverLinx (or its agents) and the Client.
The Client is responsible for ensuring that campaigns, scripts, and call lists comply with applicable US federal and state laws, including the Telephone Consumer Protection Act (TCPA), Do-Not-Call (DNC) regulations, and any industry-specific licensing requirements. ConverLinx will follow reasonable, documented compliance instructions provided by the Client but is not responsible for the Client’s underlying legal compliance obligations.
To the maximum extent permitted by law, ConverLinx’s total liability arising out of or relating to the Services shall not exceed the total fees paid by the Client in the three (3) months preceding the claim. Neither party is liable for indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities.
These Terms remain in effect for the duration of the applicable Order. Either party may terminate an Order for convenience with 30 days’ written notice, or immediately for material breach that remains uncured 15 days after written notice.
Upon termination, the Client remains responsible for fees accrued up to the effective termination date, and ConverLinx will reasonably assist with an orderly transition of any Client data and materials.
ConverLinx may update these Terms from time to time. Material changes will be communicated to active Clients in writing (including by email), and continued use of the Services after such notice constitutes acceptance of the updated Terms.
These Terms are governed by the laws of [Insert Governing Jurisdiction — e.g., a US state where ConverLinx’s primary client base is located], without regard to conflict-of-law principles, unless otherwise agreed in an Order.
Questions about these Terms can be directed to:
Note: This is a template draft prepared for ConverLinx’s internal review and is not a substitute for advice from a licensed attorney. Please have qualified legal counsel review and adapt this document — particularly the governing law, liability, and compliance sections — before publishing or using it in client agreements.
